Responsible Gaming — Play Within Your Limits

Our Commitment to Responsible Gaming

xo99 takes responsible gaming seriously. We believe that the vast majority of our players in Dhaka, Chittagong, Sylhet, Khulna, and across Bangladesh enjoy our cricket betting, slots, and live casino games purely as a form of entertainment. Our platform is designed with built-in tools that give every player full control over how they gamble, how much they spend, and how long they play.

Responsible gaming is not just a checkbox for xo99 — it is a core part of how we operate. We train our support team to recognise the signs of problem gambling, we monitor unusual account activity, and we act quickly when a player needs help. Our tools are available 24 hours a day, 7 days a week, and are free to use for any registered player.

Responsible Gaming Tools Available to All Players

Every registered xo99 player has instant access to the following responsible gaming tools through the account settings menu or by contacting our support team directly. You do not need to provide a reason to activate any of these tools — your request will be processed immediately.

How to Activate Your Responsible Gaming Tools

Activating any responsible gaming tool on xo99 is straightforward. Follow the steps below, or contact our support team directly if you prefer to have a tool set up on your behalf.

1. Log in to your xo99 account using your registered mobile number and password.
2. Navigate to Account Settings and select the Responsible Gaming section from the menu.
3. Choose the tool you want to activate — deposit limit, session time limit, loss limit, or self-exclusion — and enter your preferred values or duration.
4. Confirm your selection. Deposit limits, session limits, and loss limits take effect immediately. Once set, limits can only be increased after a mandatory 7-day cooling-off period to protect you from impulsive changes.
5. For self-exclusion requests, contact [email protected] directly. Self-exclusion takes effect within 24 hours of your verified request and cannot be reversed during the chosen period.

Warning Signs of Problem Gambling

Problem gambling can affect anyone, regardless of income, background, or experience level. Being aware of the early warning signs is the first step to regaining control. If you recognise any of the following patterns in your own behaviour, we strongly encourage you to use xo99's responsible gaming tools or to reach out to our support team for confidential assistance.

• ⚠️Gambling with money set aside for essential expenses such as rent, food, utility bills, or bKash/Nagad transfers to family members.
• ⚠️Spending more time or money on gambling than you originally intended, and finding it difficult to stop once a session has started.
• ⚠️Chasing losses — continuing to gamble in an attempt to recover money you have already lost, often leading to larger losses.
• ⚠️Lying to friends or family about how much time or money you are spending on gambling, or hiding your gambling activity from people close to you.
• ⚠️Neglecting work, studies, family responsibilities, or personal health because of time spent gambling on xo99 or any other platform.
• ⚠️Feeling anxious, irritable, or restless when you are unable to gamble, or using gambling as a way to escape stress, depression, or difficult personal situations.

If you recognise two or more of these signs in yourself, please contact our support team at [email protected]. Responsible gaming assistance is confidential, non-judgmental, and available 24 hours a day.

Deposit Limits — Keeping Your Spending in Check

xo99's deposit limit tool lets you set a firm ceiling on the total amount you can deposit into your account within a given time window. You choose whether the limit applies on a daily, weekly, or monthly basis, and you choose the specific amount that feels right for your budget. For example, you might set a daily deposit limit of ৳500, a weekly limit of ৳2,000, or a monthly limit of ৳5,000 — whatever keeps your gambling comfortably within your means.

Once a deposit limit is active on your account, it cannot be increased immediately. Any increase request is subject to a mandatory 7-day waiting period — a deliberate friction designed to prevent impulsive decisions. Decreasing a deposit limit, on the other hand, takes effect immediately with no waiting period. This asymmetry is intentional and is a standard responsible gaming best practice across all reputable platforms.

Self-Exclusion — Taking a Complete Break

Self-exclusion is xo99's strongest responsible gaming tool. When you activate self-exclusion, your account is suspended for the duration you choose — meaning you cannot log in, cannot make deposits, and cannot place bets for the entirety of that period. Self-exclusion is available in the following durations: 1 week, 1 month, 3 months, 6 months, or permanent account closure. There is no minimum waiting period to activate self-exclusion; it takes effect within 24 hours of your verified request.

Once a self-exclusion period is active, it cannot be cancelled or shortened at the player's request — not even by contacting support. This is a feature, not a limitation: it protects you from the urge to reverse the decision when you are feeling vulnerable. Any balance remaining in your account at the time of self-exclusion will be held securely and returned to you via your registered bKash or Nagad wallet upon verified request at the end of the exclusion period, or immediately in the case of permanent closure subject to standard KYC requirements.

Session Time Limits and Time-Out Features

Time can pass quickly when you are absorbed in a live cricket betting market or a slots session. xo99's session time limit tool lets you define the maximum amount of time you will spend in a single gaming session. When you reach your time limit, the platform will display a clear notification and automatically log you out. You set the limit — from 30 minutes to 8 hours — and xo99 enforces it automatically without any further action required on your part.

In addition to session time limits, xo99 also offers a short time-out feature: a brief cooling-off period of 24 hours, 48 hours, or 72 hours during which your account is temporarily suspended. A time-out is ideal if you feel you need a short break from gambling without committing to a longer self-exclusion period. Time-outs are activated immediately upon request and cannot be cancelled once active.

Under-Age Player Protection

xo99 enforces a minimum age of 21 years for all registered players. Age is verified during the KYC process using government-issued identification, and accounts where the age verification cannot be completed are suspended until verification is provided. If you are a parent or guardian and you believe a person under the age of 21 has accessed xo99 using your device or account, please contact [email protected] immediately.

We recommend that any adult who shares a device with younger family members — a common situation in homes across Dhaka, Sylhet, Rajshahi, and Barisal — take the following precautions: use a strong device lock code, do not save your xo99 login credentials in your browser, and log out of your xo99 account completely after every session. If you are concerned about a minor accessing gambling content on shared devices, please contact our support team for guidance.

Contact Our Support Team for Help

If you are concerned about your own gambling habits or those of someone close to you, xo99's support team is here to help. Our team is trained in responsible gaming procedures and is available 24 hours a day, 7 days a week. You can contact us at any time — conversations about responsible gaming are treated with complete confidentiality and without any judgment.

xo99 does not provide professional counselling services, but we can direct you to appropriate external resources if you need support beyond what our platform can offer. If you feel gambling is having a serious negative impact on your life or the lives of those around you, please seek help from a qualified mental health professional in your area.

Keeping Gambling Fun — A Healthy Approach

The overwhelming majority of xo99 players in Bangladesh enjoy cricket betting, slots, and casino games as a form of entertainment that adds excitement to sports events like the BPL, IPL, and T20 World Cup. Here are five practical principles for keeping gambling a positive experience:

• Set a strict entertainment budget before you start and treat it the same way you would a cinema ticket or a meal out — money spent on fun, not money you expect to recover.
• Never gamble when you are under stress, tired, upset, or under the influence of alcohol. Emotional decision-making leads to poor bets and larger-than-intended losses.
• Take regular breaks during gaming sessions. Step away, have a glass of water, and check in with yourself about how you are feeling before continuing.
• Balance gambling with other leisure activities. Gambling should be one of several ways you enjoy your free time, not the primary or only one.
• Accept that losses are part of gambling. No strategy guarantees winnings. If you find yourself unable to accept a loss and move on, that is a signal worth paying attention to.